Last Updated: August 28, 2026
This Payment, Cancellation & Refund Policy explains the payment methods, order cancellations, returns, and refunds applicable to purchases made through Herbs Saga.
1. Payment Methods
Herbs Saga may offer one or more payment methods depending on the customer’s location and availability, including:
- Cash on Delivery (where available)
- Bank transfer
- Online payment
- Other payment methods displayed or communicated by Herbs Saga
Payment instructions will be provided during the ordering process or through our official communication channels.
2. Payment Confirmation
For prepaid orders, an order will be processed after the payment has been successfully verified.
Customers may be asked to provide relevant transaction details or proof of payment where necessary to confirm a payment.
3. Cash on Delivery
Where Cash on Delivery is available, customers are expected to pay the full order amount to the courier upon delivery.
Customers should ensure that they are available to receive the order and have the required amount ready.
Repeated refusal or failure to accept Cash on Delivery orders may result in restrictions on future Cash on Delivery purchases.
4. Order Cancellation
Customers may request cancellation of an order before the order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
To request cancellation, contact Herbs Saga as soon as possible using the contact details provided below.
5. Returns
Due to the nature of herbal and wellness products, returns may be subject to hygiene, safety, and product-condition requirements.
A return may be considered if:
- The wrong product was delivered
- The product arrived damaged
- The product is defective
- The product has an issue that is attributable to Herbs Saga
Customers should contact us promptly after receiving the order and provide details and, where requested, photographs of the issue.
Products should not be returned without contacting Herbs Saga first.
6. Non-Returnable Products
Unless required by applicable law, products may not be eligible for return where:
- The product has been opened or used
- The product has been damaged after delivery due to customer handling
- The product has been altered or repackaged
- The customer simply changes their mind after receiving the product
- The product was ordered incorrectly by the customer
7. Refunds
If a refund is approved, Herbs Saga will process the refund using the appropriate payment method or another mutually agreed method.
The time required for a refund to reach the customer may depend on the payment provider or bank.
For Cash on Delivery orders, refund arrangements may require additional customer information.
8. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
We may request:
- Order number
- Customer name
- Contact number
- Photographs or video of the received product
- Description of the issue
After reviewing the case, Herbs Saga may offer a replacement, refund, or another appropriate resolution.
9. Delivery Issues
If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package, or other customer-related issue, additional delivery charges may apply for re-shipment where applicable.
10. Product Availability
If a paid product becomes unavailable before fulfillment, Herbs Saga may contact the customer regarding an alternative product or refund the amount paid for the unavailable item.
11. Promotional Offers
Promotional prices, discounts, bundles, and special offers may have separate conditions, validity periods, or limitations.
Unless specifically stated otherwise, promotional offers cannot be combined with other discounts.
12. Contact for Payment & Refund Issues
For payment, cancellation, return, or refund inquiries, please contact:
Herbs Saga
Email: email.herbssaga@gmail.com
Contact: 03177788332 | 03099992442
Address: Matab Al Ghaffar, Phase 7 Bahria Town, Islamabad, Pakistan
Website: herbssaga.com
13. Policy Updates
Herbs Saga may update this policy from time to time. The latest version will always be published on this page with the applicable “Last Updated” date.